Masters Tire – Shipping Policy

 

Effective Date: May 24, 2026

Thank you for shopping with Masters Tire. This Shipping Policy outlines important information regarding order processing, shipping methods, delivery timelines, and international shipping.

1. Shipping Locations

We currently ship orders to the following countries:

• Canada
• United States
• Australia

All orders are shipped from Canada.

2. Shipping Rates

Canada

• Free standard shipping on eligible orders within Canada.

United States

• Standard shipping rates apply.
• Shipping costs are calculated at checkout where applicable.

Australia

• Standard international shipping rates apply.
• Shipping costs are calculated at checkout where applicable.

Additional shipping charges may apply for oversized products, remote delivery locations, or special orders.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times may vary during:

• Peak seasons
• Promotional periods
• Holidays
• Product backorders
• Severe weather or carrier disruptions

Customers will be notified if significant delays occur.

4. Estimated Delivery Times

Estimated delivery times are approximate and may vary depending on location, customs processing, carrier operations, and other external factors.

Estimated Shipping Timeframes

Canada delivery times are as follows:

Alberta	2-4 Days (Rural Towns 7-10 Days)
British Columbia	5-7 Days (Rural Towns 10-14 Days)
Manitoba	5-7 Days (Rural Towns 10-14 Days)
Saskatchewan	5-7 Days (Rural Towns 10-14 Days)
Ontario	5-10 Days (Rural Towns 10-14 Days)
The Maritimes	15 Days (Rural Towns 15-21 Days)
Territories	15 Days (Rural Towns 15-21 Days)
Newfoundland and Labrador	15 Days (Rural Towns 15-21 Days)

Australia delivery times are as follows:

ACT	2-3 Working Days
NSW	2-3 Working Days
NT	6-8 Working Days
QLD Metro	2-3 Working Days
QLD Rural	3-4 Working Days
SA	3-4 Working Days
TAS	6-7 Working Days
VIC	2-3 Working Days
WA	4-6 Working Days

United States: 4–10 business days

*Delivery estimates are not guaranteed. 

Delivery Commitment

While most orders are delivered within the estimated shipping timelines mentioned above, unforeseen circumstances such as weather conditions, customs delays, carrier disruptions, or high order volumes may occasionally impact delivery times.

In such cases, Masters Tire will make every reasonable effort to ensure that your order is delivered within a maximum of 14 business days from the shipping date whenever possible.

Customers will be notified in the event of significant delays affecting their shipment.

5. Shipping Carriers

We may use trusted shipping and logistics providers including:

• Canada Post
• UPS
• FedEx
• Other regional or international courier services

Carrier selection may vary depending on destination, package size, and service availability.

6. Order Tracking

Where available, tracking information will be provided once an order has been shipped.

Customers are responsible for monitoring shipment tracking updates and ensuring delivery information is accurate.

7. Customs, Duties & Taxes

International Orders

Orders shipped outside Canada may be subject to:

• Import duties
• Customs fees
• Taxes
• Brokerage charges

These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated.

Masters Tire is not responsible for delays caused by customs clearance procedures.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Masters Tire is not responsible for:

• Delays caused by incorrect addresses
• Failed deliveries
• Additional shipping fees due to address corrections or re-delivery attempts

If an order is returned due to incorrect shipping information, additional shipping charges may apply.

9. Damaged, Lost, or Delayed Shipments

If your order arrives damaged, lost, or significantly delayed, please contact us as soon as possible.

While we will assist in resolving shipping issues with the carrier, Masters Tire is not liable for:

• Carrier delays
• Lost packages marked as delivered
• Weather-related disruptions
• Customs delays
• Force majeure events

Claims may be subject to carrier investigation procedures.

10. Oversized & Specialty Products

Certain products such as oversized tires, wheels, or specialty items may:

• Require additional shipping fees
• Have extended processing times
• Be subject to freight shipping restrictions

Customers will be contacted if additional arrangements are necessary.

11. Shipping Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon posting to the website.

12. Contact Information

For shipping-related inquiries, please contact us